This paper examines the resilience of human expertise in an age of Large Language Models (LLMs) and establishes...
Tag: Stripe Partners
“I Pick My Poison”: Agency and Addiction in the Age of Subscriptions
This paper illuminates key aspects of the subscription economy and offers a framework for understanding customer...
Anticipating the Unanticipated: Ethnography and Crisis Response in the Public Sector
This case study emphasizes the importance of ethnographic research in the public sector, specifically regarding emergency preparedness and crisis-response. In the summer of 2020, Surrey County Council in England commissioned a mixed-method Community Impact Assessment to better assist and serve...
My AI versus The Company AI: How Knowledge Workers Conceptualize Forms of AI Assistance in the Workplace
GSuite is changing the nature of Knowledge Work across 5 million businesses through AI-powered assistance. To ensure that this evolution reflects the aspirations and priorities of workers, Google and Stripe Partners conducted a multi-national ethnography of Knowledge Workers covering a range of...
Grounded AI: Integrating Data & Social Science
The expansion of AI in virtually all business and organizational environments represents an opportunity to...
An Embarrassment of Data: Why Businesses Should Focus on Hypothesis Building
"What a useful thing a pocket-map is!" I remarked. "That's another thing we've learned from your Nation," said Mein Herr, "map-making. But we've carried it much further than you. What do you consider the largest map that would be useful?" "About six inches to the mile." "Only six inches!"...