Across two decades, our journey as research practitioners has been undeniably dynamic, defined by moments of...
Tag: technology
Glitch in the Matrix: What Broken Screens Reveal about Digital Matter
As digital screens increasingly populate our cities, we are more and more often confronted with their...
Sangharsh: (nm) Struggle; Conflict, Friction: Creative Workarounds in Friction Arising from Patriarchy!
India is a country of people belonging to varied socioeconomic backgrounds. Patriarchy is very much evident in...
Where Can We Find an Ethics for Scale?: How to Define an Ethical Infrastructure for the Development of Future Technologies at Global Scale
Despite companies facing real consequences for getting ethics wrong, basic ethical questions in emerging technologies remain unresolved. Companies have begun trying to answer these tough questions, but their techniques are often hindered by the classical approach of moral philosophy and...
It’s Not Childs’ Play: Changing Corporate Narratives Through Ethnography
Case Study—After discovering that there were over 25 projects going on in various business units in the company that involved children as end users, and that most people had a limited understanding of children's play, the researchers proposed a multi-cultural ethnographic project called...
Pushing New Frontiers: Examining the Future of Paper and Electronic Documents
Rapid socio-technological change is underway in the world of work. The Xerox Future of Work team conducted ethnographic studies to explore the impact of these changes on the use of paper, printing, and electronic documents. Study findings revealed needs and requirements for workers of...
Cyborg Literacy for the 21st Century
In this session, Laura Forlano and Danya Glabau teach participants how to apply Critical Cyborg Literacy to...
Ethnography, Ethics & Time
Ethnographers are not time travelers, but we may be close. Our frameworks and methodologies develop a nuanced understanding of how relationships, processes, and objects evolve over time. This 'temporal expertise' is key to enacting our ethical responsibility to the past and future, says...
Implementing EMRs: Learnings from a Video Ethnography
This yearlong video ethnography of a healthcare clinic that transitioned from a paper process to a scanning solution documents in detail how the new technology impacted different groups in the clinic. While the scanning solution reduced the retrieving, filing, and paper-processing work for the...
The Politics of Visibility: When Intel Hired Levi-Strauss, or So They Thought
This paper examines the politics of visibility – the ways in which the work of ethnographers is positioned inside and outside organizations not only as means of unpacking the “real-world” but often as means to create business and marketing differentiation. We contend that the institutional...