This paper demonstrates the importance of combining social and cultural analysis with pricing and economic logics...
Tag: tourism
Just Add Water: Lessons Learned from Mixing Data Science and Design Research Methods to Improve Customer Service
Case Study—This case study provides an inside look at what occurs when methods from the data science and ethnographic fields are mixed to solve perennial customer service problems within the call center and cruise industries. The paper details this particular blend of ethnographic practitioners...
Below the Surface of the Data Lake: An Ethnographic Case Study on the Detrimental Effect of Big Data Path Dependency at a Theme Park
Case Study—This case-study details how a team of anthropologists and a team of data scientists sought to help a Middle Eastern theme park make use of their big data platform to measure ‘the good customer experience’. Ethnographic research within the theme park revealed that visitors yearned to...
A Thrice-Told Truth
PechaKucha Presentation—“But what do anthropologists do? What kind of special knowledge do you have access to?” This question was posed during one of the salons at EPIC2014 and cuts to the heart of the value of non-academic anthropologists. We contend that there is not one answer, but a series of...