In this paper we explore the idea of a system of care through a city transit system. We argue that a systematic orientation to care is central to what makes a transit system work for people. Further, we suggest that this care orientation is recognized as such, even though it is not apparent in...
We take the polysemy at the heart of autonomy as our focus, and explore how changing notions of autonomy are experienced and expressed by users of self-driving cars. Drawing from work-practice studies and sociomaterial approaches to understanding technologies, we discuss how driving as a task is...
The paper discusses a study of social media usage within the context of a public transport operator. This involved fieldwork within three subsidiary companies of FirstGroup alongside a content analysis of the individual Twitter feeds they operate and the conversations they generate through them to...
Now that they are beyond the initial start-up phase, it is time to take a critical look at ride-hailing systems such as Uber and Lyft. This ethnographic case study investigates these systems from the drivers’ perspectives and also addresses the ethnographic techniques and general approach that we...
This paper recounts research into the orientation and mobility experiences of people who are blind or visually impaired, and describes the novel sonic research method I developed for this purpose. “Participant Phonography,” as I call the method, aims to empower research participants with low or no...
Sustainability & Ethnography in Business Series, Mike Youngblood, Editor When we think of technology and innovation responses to global warming, we tend to imagine grand solutions that address the problem on a massive scale. For many ethnographers, designers in industry and other solution...
‘AirSpace’, according to Kyle Chayka, is the increasingly homogenized experience of the western(ized) business traveller, driven by major tech platforms (including Google, Airbnb and Uber.) As international travellers, ethnographers must account for the impact of AirSpace on their research...
Case Study—Recognizing that the movement of cars on the road involves inherently social action, Nissan hired a team of social scientists to lead research for the development of autonomous vehicles (AVs) that engage with pedestrians, bicyclists, and other cars in a socially acceptable manner. We...
This paper, based on a fieldwork conducted with community transport projects in rural Ireland, examines the place of mobility in the lives of older people. It uses the idea of journey to explore what mobility means to older people, what the research made visible to a diverse range of project...
This paper explores cultural differences in the practices of car sharing in the context of urban mobility. Challenging the all too frequent and often uncriticial uses of the term “sharing economy”, we argue for a more granular representation of practices that occur when “sharing” meets “economy”,...