This paper describes how ‘The Post’ (a postal service company in the northern part of Europe) sets out to design an online digital platform for involving their employees in developing new services for the company. It is a story of a design project that failed to accomplish this task, but through...
Technological innovation obsolesces not only earlier technologies, but also the knowledge, skills, and expertise of the users of those technologies. Individual obsolescence is generally written off as the cost of participation in a vibrant capitalist economy, a small price to pay and part of the...
A confluence of personal, technical and business factors renders priorities, practices, and desires visible – and invisible – when people use online dating sites to look for partners. Based on a review of websites, interviews with dating site designer/developers, and interviews with would-be...