This case study seeks to increase understanding of how agency is fostered in human-AI interaction by providing insight from Uber’s development of a conversational voice-user-interface (VUI) for its driver application. Additionally, it provides user researchers with insight on how to identify...
![Increasing Perceived Agency in Human-AI Interactions: Learnings from Piloting a Voice User Interface with Drivers on Uber](https://www.epicpeople.org/wp-content/uploads/2023/06/Silva-1-1080x675.png)