A study of the practices surrounding paper medical records captured key aspects of the work necessary to support this crucial element of health care. It uncovered work that was invisible to the nurses and physicians who use the records. This invisible work comprises tasks necessary to find and...
![The Secret Life of Medical Records: A Study of Medical Records and the People Who Manage Them](https://www.epicpeople.org/wp-content/uploads/2023/09/111-1080x675.png)